Frequently asked questions
How long until I receive my order?
Once we receive your payment, your order will be processed and delivered within 3 business days.
What are the payment methods?
We accept payment by credit card, debit card, PayPal and PayNow.
Can I request for self collection?
No, we currently do not offer self collection.
What if I have not received my order?
Once we have received your payment, you should expect the item to be delivered within 3 business days. Please email us at firstname.lastname@example.org if you did not received your item.
What if my product is faulty?
If your received item(s) fail to function, kindly email us at email@example.com within 7 calendar days - with your order number, name, contact number and attached photo(s) of the faulty item(s). Video to be attached in the email for electronic item(s).
What if I receive a wrong order?
In the event if a wrong item was being delivered, we will replace it with the correct item as soon as possible. Please email us at firstname.lastname@example.org within 7 calendar days - with your order number, name and contact number.
Is there any exchange policy?
All items sold are non-refundable or exchange once purchased.
Is there same day delivery?
Yes, we do offer same day delivery (Monday to Saturday exclude Public holiday) at a flat rate of $20.90 islandwide.
Will packaging be discreet?
Yes, rest assured it will be 100% discreet!
I do not have a PayPal account, can I still pay via credit/debit card?
Yes, PayPal is able to handle credit/debit card payment without having the need to sign up an account.
How do I pay using PayNow?
Monday to Friday: 10am to 6pm
Closed on Sat/Sun/Public Holidays
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