Frequently asked questions
Is there free delivery?
No, we do not offer free delivery. All purchased order will be delivered by registered mail.
How long until I receive my order?
Once we receive your payment, your order will be processed and delivered within 5 business days.
What are the payment methods, and how long will it take to process my order?
We accept payment by all major banks' credit/debit cards.
Can I request for self collection?
Yes. We do offer self collect at our pick up store but appointment is required.
What if I have not received my order?
Once we have received your payment, you should expect the item to be delivered within 5 working days. Please email us at firstname.lastname@example.org if you did not received your item.
What if my product is faulty?
If your received item(s) fail to function, kindly email us at email@example.com within 7 calendar days - with your order number, name, contact number and attached photo(s) of the faulty item(s). Video to be attached in the email for electronic item(s).
What if I receive a wrong order?
In the event if a wrong item was being delivered, we will replace it with the correct item as soon as possible. Please email us at firstname.lastname@example.org within 7 calendar days - with your order number, name and contact number.
Is there any exchange policy?
All items sold are non-refundable or exchange once purchased.
Monday to Friday: 10am to 6pm
Closed on Sat/Sun/Public Holidays
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