Frequently asked questions

Is there free delivery?

No, we do not offer free delivery. All purchased order will be delivered by registered mail.

How long until I receive my order?

Once we receive your payment, your order will be processed and delivered within 5 business days.

What are the payment methods, and how long will it take to process my order?

We accept payment by all major banks' credit/debit cards.

Can I request for self collection?

Yes. We do offer self collect at our pick up store but appointment is required.

What if I have not received my order?

Once we have received your payment, you should expect the item to be delivered within 5 working days. Please email us at if you did not received your item.

What if my product is faulty?

If your received item(s) fail to function, kindly email us at within 7 calendar days - with your order number, name, contact number and attached photo(s) of the faulty item(s). Video to be attached in the email for electronic item(s).

What if I receive a wrong order?

In the event if a wrong item was being delivered, we will replace it with the correct item as soon as possible. Please email us at within 7 calendar days - with your order number, name and contact number.

Is there any exchange policy?

All items sold are non-refundable or exchange once purchased.


Monday to Friday: 10am to 6pm
Closed on Sat/Sun/Public Holidays


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