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Frequently asked questions

Is there free delivery?


No, we do not offer free delivery. All purchased order will be delivered by registered mail.




How long until I receive my order?


Once we receive your payment, your order will be processed and delivered within 5 business days.




What are the payment methods, and how long will it take to process my order?


We accept payment by all major banks' credit/debit cards.




Can I request for self collection?


Yes. We do offer self collect at our pick up store but appointment is required.




What if I have not received my order?


Once we have received your payment, you should expect the item to be delivered within 5 working days. Please email us at info@toybox.com.sg if you did not received your item.




What if my product is faulty?


If your received item(s) fail to function, kindly email us at info@toybox.com.sg within 7 calendar days - with your order number, name, contact number and attached photo(s) of the faulty item(s). Video to be attached in the email for electronic item(s).




What if I receive a wrong order?


In the event if a wrong item was being delivered, we will replace it with the correct item as soon as possible. Please email us at info@toybox.com.sg within 7 calendar days - with your order number, name and contact number.




Is there any exchange policy?


All items sold are non-refundable or exchange once purchased.





OPERATING HOURS

Monday to Friday: 10am to 6pm
Closed on Sat/Sun/Public Holidays

GET IN TOUCH

Email us at: info@toybox.com.sg

or use the form below for your convenience

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